FAQs

What is the Return & Exchange Policy?

Merchandise in perfect saleable condition with the original receipt may be exchanged or returned for a full refund within thirty (30) days from the original purchase date. Returns or exchanges must include the packaging..

A refund of the original purchase price may only be made in the same form of payment, currency, and country/region as the original purchase.

What are accepted payment methods?

Payments are accepted via credit card, debit card, Apple Pay, or PayPal with a valid billing and shipping address. Accepted credit cards are Visa, American Express, Discover, Mastercard and more.

How Do I Return or Exchange My Purchase?

RETURNS & EXCHANGES

Online purchases can be returned complimentary online or in stores [except for specific retailers like Saks, Neiman Marcus, Bloomingdale's, and Nordstrom].

Returns

• Register your return online or contact Client Services:
Register your return online by connecting to your My DORA account or by contacting Client Services at doraclothesofficial@gmail.com.

• Prepare your package:
Place your item in its original packaging along with the original receipt.

• Put the pre-paid label on your package:
Use the pre-paid label included in your order. Ensure you cover any old address labels and securely seal your package using the adhesive strip on the inside of the box.

• Deliver your package to UPS:
Drop off your package at any UPS store or pick-up location.

Exchanges

• Register your exchange online or contact Client Services:

  • For exchanges of the same style and price for a different color and/or size, register your exchange online by connecting to your My DORA account or by contacting Client Services at doraclothesofficial@gmail.com.

  • For all other exchanges, please call Client Services at doraclothesofficial@gmail.com.

• In-store exchanges:
Online purchases can be exchanged in stores, except at Saks, Neiman Marcus, Bloomingdale's, Macy's, and Nordstrom.

Policy

• Complimentary exchanges and returns within 30 days.
• Item must be in perfect and sellable condition.
• Original packaging is required.
• Original invoice, leaflets, and certificates must be included.
• PayPal purchases may only be exchanged or returned for a full refund at our online store.


 How Do I Track My Order?

  • To track your order, log into your account or view your shipping confirmation email.
  • Orders may take 8 to 36 hours to process.
  • Once your order has been processed, you will receive an email confirming your order has shipped.
  • Shipping Timing begins when you receive the shipping confirmation email.
  • Additional validation may be required for some orders and can delay delivery.

Where Can I Get My Order Delivered?

We are pleased to offer worldwide shipping. No matter where you are, we will deliver your products directly to your doorstep. Whether you're in the United States, Europe, Asia, or any other part of the world, DORA ensures fast and reliable delivery to most countries.

 

For more information on shipping rates, delivery times, or any other inquiries, feel free to contact us at doraclothesofficial@gmail.com or visit our website at dorabrand.shop. We're here to assist you with any questions you may have!